Terms & Conditions

These Terms and Conditions (“Terms) govern your use of iceep’s software as a service (SaaS) offering, which includes the plugin for Shopify and any related services (“Service”) provided by iceep (“we”, “us”, or “our”) and the use of our website www.iceep.ch.
We are operated by Innovopolis AG (trading as iceep), whose registered office address is at Freiestrasse 21 8610 Uster, Switzerland.

Please read these Terms carefully to be sure that you understand them. By using any part of our website and our service, you confirm that you accept these Terms and that you agree to comply with them.

iceep provides a plugin for Shopify websites, among others, that enables businesses ("Users", “User”, or “you”) to offer trade-in programs to their customers. Users can leverage iceep to manage the trade-in process, customize the appearance of the plugin on their website (including fonts and colours), and tailor questions and trade-in value estimations. The plugin facilitates Users’ customers to return pre-owned items that were previously purchases from the User.

iceep agrees to consider confidential any information, data and documentation that the User provides to us when signing up for and using our services. This data includes company name, contact name and email address. We will only use this information for the purpose of providing and fulfilling iceep’s service and will not share it with any third party for any other purpose without your explicit consent.

iceep understands that your customers may provide personal data when using iceep’s plugin on your website. This data may include first name, last name and email address.

iceep acts as a processor of this customer data on your behalf. This means we will only process this data in accordance with your instructions. We will not use this data for any other purpose or share it with any third party.

In addition to the personal data listed above, iceep’s plugin may collect other relevant information from the Users’ customers during the trade-in process. This information may include, but it not limited to, total basket value, order ID, date of order, items bought, and address.

We will only process this additional information in accordance with your instructions and for the purpose of providing iceep’s service.

iceep is committed to complying with all applicable data protection regulations, including the General Data Protection Regulation (GDPR) (EU Regulation 2016/679). We understand that as a data processor of your customer data, we have specific obligations under the GDPR. We guarantee that we will protect the rights of your customers in accordance with the provisions established in Article 28 of the GDPR.

For more information on how iceep handles your data and your customer data, please refer to our Privacy Policy available on our website.

If at our request, you send certain specific submissions (for example testimonials) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

iceep expressly disclaims any liability for the handling, condition, or disposition of returned items received by the User. The User acknowledges and agrees that they are solely responsible for managing and handling returned products in compliance with their own internal policies and applicable laws. iceep shall not be held accountable for any damages, losses, claims, or liabilities arising from the handling or disposition of returned items by the user.

iceep shall not be liable in the event that a customer utilizes the plugin to indicate their intention to return a product to the User but fails to follow through with the return process. In such cases, where the customer does not return the product to the User, the User remains obligated to pay iceep for the use of the plugin. iceep's fee structure operates on a per-use basis, wherein the User incurs a fee for each instance of plugin usage on their website, irrespective of whether a return transaction is completed.

We do not guarantee, represent, or assert that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not assert that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk.

The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose.

In no case shall iceep, including our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any losses. This includes, but is not limited to, lost profits, lost revenue, lost savings, loss of data, or similar damages. It also applies to any errors or omissions in content, or any loss or damage resulting from the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of the possibility of such losses.

These Terms of Conditions are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, provides that such termination shall be effective no earlier than two weeks after the date of notification. Termination shall only be valid if the User properly communicates their intention to terminate to iceep’s Services. Proper communication may include but is not limited to, a phone call or email, and iceep must acknowledge and confirm their understanding of the User's termination request. The two-week notice period shall commence from the moment iceep acknowledges and confirms their understanding of the User's termination request.

These Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by Swiss law. You and we both agree to that the courts of Switzerland will have non-exclusive jurisdiction over any claim brought by you arising from, or related to, use of the Service or these Terms.

Questions about the Terms of Condition should be sent to us at info@iceep.ch